You don’t have to fill in all of the information here, but the more you do, the better customer service can help you.įirst up is the “What Can We Help You With?” section. The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. You may be prompted to log in (again) when you do this you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.Ĥ. Explain your problem, and choose a method to send your issue report. Move your mouse cursor over “Need More Help?” and click Contact Us. Scroll to the bottom of the screen and click Help in the right-hand menu.
Go to and log in (if you haven’t already). Detailed instructions for contacting Amazon using the guided customer service process 1. Sign in to Amazon. Need a bit more detail about how this process works? Read our step-by-step guide (with pictures) below. Based on your choice, click Send Email, Call Me Now, or Start Chat to deal with a customer service representative.
Choose from Email, Phone, or Chat as a method of resolving your issue.Sign into your Amazon account and click Help on the right menu.To contact Amazon using their guided customer service process: If you want a more efficient way to solve your problem, use Amazon’s guided contact process. If you need the personal touch, feel free to call and speak to a representative. The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-88. Whatever the issue, you’re going to want to get in touch with Amazon’s customer service department. You can read more about how this works at. Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something.
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